Jim Marous says traditional customer advocacy metrics like NPS fall short in finance because they measure what customers say they might do, not whether they actually recommend a bank or financial provider in real life.
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Jim Marous says traditional customer advocacy metrics like NPS fall short in finance because they measure what customers say they might do, not whether they actually recommend a bank or financial provider in real life.
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I sold the $META $655 Puts 9/25 for $7.60
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