Verint says Serco cut workforce planner workload by 30% after deploying its TimeFlex Bot. The case study also cites greater schedule flexibility, lower agent attrition and less admin work in contact centers.
published
Verint says Serco cut workforce planner workload by 30% after deploying its TimeFlex Bot. The case study also cites greater schedule flexibility, lower agent attrition and less admin work in contact centers.
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