EXCLUSIVE: Meta testing a 'human concierge' for its new personal AI agent, Muse ↧ ↧ EXCLUSIVE: Meta testing a 'human concierge' for its new personal AI... Meta has ​been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed ‌via the digital agent, according to internal company posts seen by Reuters.